Professional Choice Cleaning Services Inc. (“Professional Choice Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at professionalchoicecleaning.ca (the “Site”), how we use and protect it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
By using our Site or submitting information through it, you consent to the practices described in this policy.
1. Information We Collect
Information you provide to us
When you request a free quote, ask for a callback, or otherwise contact us through the Site, we may collect:
- Your name and the name of your company or property
- Email address and phone number
- The cleaning service you are interested in
- Property details and any other information you include in your message or request
Information collected automatically
When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:
- Your IP address and approximate location
- Browser type, device type, and operating system
- Pages you view, links you click, and the dates and times of your visits
- The website or source that referred you to us
2. Cookies and Analytics
Our Site uses cookies — small text files stored on your device — to keep the Site functioning properly, remember your preferences, and understand how visitors use the Site. We also use analytics services, such as Google Analytics, to compile aggregated statistics about Site traffic and performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the Site function. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes and estimates
- Schedule and deliver the cleaning services you request
- Communicate with you about your request, account, or service
- Operate, maintain, and improve the Site and our services
- Send you marketing or informational communications where you have consented to receive them
- Comply with our legal and regulatory obligations
4. Consent
We collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by law. Your consent may be express (for example, when you submit a form) or implied (for example, when you provide information for a clearly understood purpose). You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.
5. Electronic Communications
If we send you commercial electronic messages, we do so in accordance with Canada’s Anti-Spam Legislation (CASL). Every marketing email we send includes a way to unsubscribe, and we will honour any such request promptly. You may also contact us directly to opt out of these communications.
6. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:
- Service providers: with trusted third parties who perform services on our behalf — such as website hosting, email delivery, and analytics — who are authorized to use the information only as needed to provide those services.
- Legal requirements: where required to comply with applicable law, a court order, or a lawful request from a government authority, or to protect our rights, safety, or property.
- Business transactions: in connection with a merger, acquisition, or sale of assets, in which case personal information would remain subject to this policy.
7. Storage and Cross-Border Transfers
Some of our service providers — including analytics and hosting providers — may store or process information on servers located outside of Canada, including in the United States. Where this occurs, your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure your information is handled with appropriate safeguards.
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to maintain our business records, and to meet our legal and regulatory obligations. When information is no longer required, we take reasonable steps to securely delete or anonymize it.
9. How We Protect Your Information
We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. While we work to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links and Social Media
Our Site contains links to third-party websites and social media platforms, including Facebook, X (Twitter), LinkedIn, YouTube, and Reddit. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with any personal information.
11. Children’s Privacy
Our Site and services are directed to businesses and property professionals and are not intended for children. We do not knowingly collect personal information from children.
12. Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of information that is inaccurate or incomplete
- Withdraw your consent to our use of your information
- Ask questions or raise concerns about how we handle your information
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to a request.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review it periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:
Professional Choice Cleaning Services Inc.
111 Zenway Blvd., Unit #22
Woodbridge, ON L4H 3H9
Phone: (905) 850-8009
Email: webinquiry@pcchome.com
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.